Staff member
Experiencing no internet or WiFi connection problems can be frustrating, but there are several troubleshooting steps you can take to fix the issue. Here's a guide to help you resolve connectivity problems:

1. Check other devices: Determine if the problem is specific to one device or affecting multiple devices. Try connecting other devices (e.g., smartphones, tablets, other computers) to the same network to see if they can access the internet. If multiple devices are affected, the issue may be with your network or internet service provider (ISP).

2. Restart your devices: Reboot your modem, router, and the device experiencing connectivity issues. Power off each device, wait for a few seconds, and then power them back on. This simple step can often resolve temporary network glitches.

3. Check physical connections: Ensure that all cables and connections are secure and properly plugged in. Verify that the Ethernet cable is connected firmly between the modem and router (if applicable) and that the router is connected to your computer or other devices as needed.

4. Reset your router/modem: If the issue persists, try resetting your router or modem. Locate the reset button on the device (usually a small hole) and press and hold it for about 10 seconds using a paperclip or a similar tool. This will restore the device to its factory settings. Note that resetting the router will remove any customized settings, so you may need to reconfigure it afterward.

5. Verify router settings: Access your router's settings by typing its IP address into a web browser. Ensure that the router is configured properly, including the correct network name (SSID) and password. Check for any settings that may be affecting connectivity, such as MAC address filtering or firewall settings.

6. Check for ISP issues: Contact your internet service provider (ISP) to inquire about any known outages or service disruptions in your area. They can also verify if there are any problems with your account or connection from their end.

7. Update router firmware: Outdated router firmware can sometimes cause connectivity problems. Check the manufacturer's website for your router model and see if there are any firmware updates available. Follow the instructions provided to update the router firmware if necessary.

8. Try a different DNS server: DNS (Domain Name System) translates domain names into IP addresses. Sometimes, using a different DNS server can resolve connectivity issues. You can manually change the DNS server settings on your device or router to use alternative DNS servers such as Google DNS ( and or Cloudflare DNS ( and

9. Disable/enable network adapters: On your computer, disable and then re-enable the network adapter associated with your internet connection. This can refresh the connection and potentially resolve connectivity problems. You can do this through the Network Connections settings on your computer.

10. Contact your ISP: If you've tried the above steps and are still experiencing connectivity issues, it's advisable to contact your internet service provider (ISP) for further assistance. They can perform additional troubleshooting steps or send a technician to diagnose and fix the problem.

Remember to document any error messages or specific symptoms you encounter, as this information can be helpful when communicating with your ISP or seeking technical support.